Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more

The Care Management Educator at Emory Healthcare is responsible for designing, developing, implementing, and evaluating education and training programs for care management staff across the health system. This includes onboarding and continuing education for Registered Nurse (RN) and Social Worker (SW) care managers, as well as those working in behavioral health crisis care management and post-acute care transitions. The Educator collaborates with care management leadership, learning and development teams, and preceptors to ensure educational initiatives align with system-wide goals, regulatory requirements, and evidence-based practice. This position plays a key role in standardizing education delivery, supporting LMS integration, tracking training compliance, and developing preceptor competency across multiple hospital settings and service lines.

Primary duties and responsibilities:

Education Development & Delivery

1. Develops, maintains, and updates education materials for onboarding and continuing education of care managers (RNs and SWs), including specialty areas like behavioral health crisis management and post-acute transitions.

2. Aligns content with system policies, regulatory standards (e.g., CMS, The Joint Commission), and national care management best practices.

3. Leads delivery of training in various formats: classroom, virtual, on-demand LMS modules, and hands-on sessions.

Learning System Integration

1. Collaborates with Learning Management System (LMS) staff to upload, maintain, and update education content.

2. Ensures education modules are properly assigned to relevant job roles and tracked for completion.

Preceptor and Super User Training

1. Develops and delivers training programs for care management preceptors to ensure they are confident, consistent, and aligned in educating frontline staff.

2. Establishes a network of super users to reinforce education and serve as subject matter experts.

Monitoring & Compliance

1. Maintains accurate training records, including attendance, LMS completion, and preceptor engagement.

2. Develops tools and dashboards to help Directors and Managers monitor staff education status.

3. Ensures education compliance with regulatory requirements and internal quality standards. Stakeholder Collaboration

1. Partners with Care Management Directors, Managers, and Educators to assess learning needs and ensure training consistency across hospitals and ambulatory settings.

2. Participates in internal audits, quality improvement initiatives, and readiness reviews. Professional Development & Standards

1. Stays informed on national trends, tools, and certification requirements in care management (e.g., CMS, NCQA, URAC, ACMA). 2. Actively promotes certification readiness for ACM or CCM.

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

Education- Master's degree in Social Work (MSW) OR Bachelor's degree in Nursing (BSN) required.

Experience- Minimum 5 years of experience in a health system-based care management role (RN or SW).

Licensure- Current license to practice as a Registered Nurse or Licensed Masters Social Worker, Licensed Clinical Social Worker in the state of employment.

Knowledge, skills, and abilities- Strong knowledge of care management models, discharge planning, utilization review, and behavioral health workflows.

Preferred Qualifications:

Education- Master's degree in Nursing or related field preferred. Experience- 10 years minimum experience with at least 5 years in a management position.

Certification- ACM (Accredited Case Manager) or CCM (Certified Case Manager) preferred. Knowledge, skills, and ability requirements- Experience developing and implementing adult learning programs, Familiarity with Learning Management Systems (LMS) such as Workday, HealthStream, or Cornerstone, Excellent written, verbal, and presentation skills, Strong project management and organizational skills, Demonstrated ability to lead cross-functional initiatives and train diverse adult learners, Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), virtual learning platforms (Zoom, MS Teams). 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.  

PHYSICAL REQUIREMENTS:(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
 
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.