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At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Patient Flow Coordinator

Shift: Full Time 7a-7:30pm

Location: Emory Northlake

We're seeking a Registered Nurse / Patient Flow Coordinator responsible for supporting the Capacity Command Center in the day-to-day operations of the health system hospital transfer center and bed planning functions, ensuring exceptional customer service and quality care. This RN professional can apply the Synergy Model for Care in practice and use this knowledge to personalize care for each patient/family while serving as a resource to colleagues and strong advocate for them. This individual will:  

• Registered Nurse with Critical Care, Emergency Department or Perioperative Services experience strongly preferred.
• Previous experience as Charge Nurse or House Supervisor Preferred. May consider case management experience.
• Computer applications proficiency required (Epic Grand Central, Excel, Dashboards, etc.)
• Customer Service Professionalism required.
• Acts as staffing support to ensure bed planning and call acceptance at all times.
• Real time coordination of health system capacity management and referral acceptance to the most appropriate EHC operating unit.
• Manages real-time quality assurance reviews, escalates critical clinical issues related to hospital transfers and patient placement in real time.
• Responsible for real-time communication of current capacity status and Health System bed availability to Capacity Command Center leadership for dissemination to all EHC operational leaders and senior leadership.
• Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network.
• 1. Patient Flow Coordination: Collaborates with bed planning, physician, nursing leadership and other healthcare providers to resolve patient flow issues in real time. Actively monitors Grand Central bed planning at all EHC OUs and the Transfer Center board to identify barriers to patient acceptance and flow.
• 2. Communication: Leads health system bed huddles, clearly articulating patient flow concerns and barriers for the OUs and identifying action items for the respective OUs to support efficient patient flow. Collaborates with house supervisors at each operating unit throughout the day to mitigate discharge and patient flow barriers. Exhibit a high level of service excellence in all interactions with patients/customers/team members according to established behavioral standards.
• 3. Resource Management: Collaborates with bed planners and transfer center nurses for optimal bed utilization from a health system perspective. Respond in real time to discharge delay notifications, discharge milestone overdue notifications and other discharge notifications sent from the electronic medical record.
• 4. Escalation Management: Acts as first escalation point for the 24/7 call center managing all health system referral calls and patient placement activities. Investigates and mitigates any immediate barrier to patient transfer acceptance to ensure the propagation of EHC reputation in the greater Atlanta area. Immediately escalates any patient flow barriers that cannot be resolved within thirty minutes of onset. Escalates to appropriate operating unit leader and/or command center leader to rectify barriers/issues that impact patient safety.
• 5. Collaboration: Work closely with EMS personnel, hospital staff, and other healthcare providers to ensure seamless patient transfers. Collaborate with other departments throughout the operating units, to support overall operational efficiency. Participate in team meetings, training sessions, and quality reviews.

Minimum Qualifications:

• Bachelor’s degree in nursing required.
• Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
• Experience: Three years of recent (within the past five years) intensive care nursing experience that includes supervision and patient bed placement.
• Certifications: Emergency Medical Technician (EMT) certification preferred. Basic Cardiac Life Support Provider and ACLS certifications required.

 JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. 
 
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.